About using this website
By using this website you are accepting all the terms of this disclaimer notice. If you do not agree with anything in this notice you should not use this website.
Products: Warranty / Returns / Refunds
Consumables warranty: If you are not 100% satisfied with any consumables purchased from the Five Senses website, please contact us via our contact page for a replacement or credit of the purchase price within 14 days of shipment.
All non-consumable products warranty (other than Baratza): If you are not 100% satisfied with any equipment purchased from the Five Senses website, please refer to the warranty stated on each individual product listed on our website.
Baratza specific warranty: If you are not 100% satisfied with your Baratza grinder, please refer to our Baratza Support Portal for how to make a warranty claim.
Please note that if requesting a replacement or refund, we must be informed of any damaged or faulty goods within 14 days of shipment. Damaged or faulty goods will either be replaced (as stock levels permit), repaired or the cost will be refunded within 14 days of receipt of the returned goods. We will credit any reasonable postage costs incurred when returning the goods.
While every effort is made to ensure that the content of this website is accurate, the website is provided as is and Five Senses Coffee makes no representations or warranties in relation to the accuracy or completeness of the information found on it. While the content of this site is provided in good faith, we do not warrant that the information will be kept up to date, be true and not misleading, or that this site will always (or ever) be available for use.
We do not warrant that the servers that make this website available will be error, virus or bug free and you accept that it is your responsibility to make adequate provision for protection against such threats. We recommend scanning any files before downloading.
In no event will Five Senses Coffee be liable for any incidental, indirect, consequential or special damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of profit, loss of contracts, goodwill, data, information, income, anticipated savings or business relationships, whether or not advised of the possibility of such damage, arising out of or in connection with the use of this website or any linked websites.
Nothing in this disclaimer notice excludes or limits any warranty implied by law for death, fraud, personal injury through negligence, or anything else which it would not be lawful for Five Senses Coffee to exclude.
Licence to use this website
By using this website you agree to the exclusions and limitations of liability stated above and accept them as reasonable. Do not use this website if you do not agree that they are reasonable.
If any of the points in this disclaimer notice are found to be unenforceable under applicable law, that will have no bearing on the enforceability of the rest of the disclaimer notice.
Material on this website, including text and images, is protected by copyright law and is copyright to Five Senses Coffee unless credited otherwise. It may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal, non-commercial use. Prior written consent of the copyright holder must be obtained for any other use of material. No part of this site may be distributed or copied for any commercial purpose or financial gain. All intellectual property rights in relation to this website are reserved and owned by Five Senses Coffee.
Links to other websites and products
Links to other websites are provided for the convenience of users. We are unable to provide any warranty regarding the accuracy or completeness of the content of such sites, or the reliability, quality or effectiveness of any products provided through external websites. A link to an external site does not imply an endorsement of the views, information or products provided or held by such websites.
We reserve the right to revise and amend this disclaimer notice from time to time and any revised version will be deemed to be applicable from the first date of publication on this website.
All products will be dispatched within three working days of our website accepting the order (unless stated otherwise). Postage and handling charges will vary depending on the size, weight and delivery location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before the checkout. We reserve the right to choose our preferred courier at any time, which may also depend on the location of the delivery. We will advise you within three business days if products are not available, or if there may be a delay on your order.
Training Courses: Refunds / Transfers
In the event of a cancellation, Five Senses will provide a full refund if advised via email 72 hours prior to the course commencement date. If notification of cancellation is given less than 72 hours before the course commencement date fees paid will not be refunded. All cancellation notifications can be sent to firstname.lastname@example.org Requests for transfers to alternate courses must be completed by the customer via the website. If a transfer is required, go to https://www.fivesenses.com.au/my-account/ to ‘My Bookings’ and choose an alternative course.